Question: Can I cancel a Tillys order?

If you need to cancel an order, please contact our customer service department. We are unable to cancel orders that have already begun the fulfillment process.

Can I cancel an order before it is delivered?

Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, youll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.

How long does Tillys take to refund?

When do I get my refund once I have returned an item? Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.

Can you return to Tillys?

For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. All sale merchandise ending in .

What happens if I cancel a very order?

If the order is processing or already despatched then, unfortunately, there will be nothing they can do. However, if they are able to cancel the order for you, then you will receive a confirmation of cancellation and a refund within 3 days. 3. When the order is already despatched, you have to wait for delivery.

What are my rights to cancel an online order?

Online shoppers have the unconditional right to cancel an order within a seven day cooling-off period starting the day after delivery. You do not have this right if you buy from a shop. If you do cancel an order the trader must refund your money, as soon as possible and within 30 days at the latest.

Are Tillys returns free?

Until our stores reopen, return labels are free for items that meet our return policy guidelines. Click here to start your return. In store purchase: Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens.

Does Tillys send confirmation emails?

Once you submit your order you will receive two emails. The first email is an order confirmation and is generally received immediately after placing your order. It will contain the details of your order. If you do not receive either of these emails, please contact our customer service department.

Does Tillys offer free returns?

Online purchase: We do not offer online exchanges. You will need to return your item(s) and place a new order. Until our stores reopen, return labels are free for items that meet our return policy guidelines.

Does Tillys price match to their website?

Tillys does not offer price matching.

Does Tillys have free returns?

Until our stores reopen, return labels are free for items that meet our return policy guidelines. Click here to start your return. In store purchase: Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens.

Can I refuse delivery Very?

You can either refuse delivery at the door or accept the parcel and return it yourself. You have 14 days from receiving the goods to notify Very that you want to cancel this order and return it to them for a refund.

How can I cancel my online order?

Search for an online form on which to cancel your order. Sign into your account and find your order listed. Then, click “Cancel” or fill out the cancellation form with your name, email, phone number, confirmation number, order number and a reason for the cancellation.

Can a company cancel an online order?

If you have a contract, the company cant usually cancel your order, even if they realise theyve sold you something at the wrong price. If you dont have a contract and someone realises theyve told you the wrong price, they can cancel your order.

What does final sale mean?

Many stores sell items subject to a “final sale.” What this means, however, is that the customer does not have the right to return it if he doesnt like it or changes his mind. To that extent the sale is “final.” It does not mean you must accept broken items.

Does Adam and Eve send a confirmation email?

Acknowledgement and acceptance of your order You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details.

Say hello

Find us at the office

Hostler- Pertzborn street no. 57, 67563 Kigali, Rwanda

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Anterio Ruebush
+29 780 790 988
Mon - Fri, 8:00-17:00

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