Custom matchmaking has started appearing on the console versions of Fortnite which has lead many players to expect the feature to get a broad release in the near future. Some It is not clear if or when Fortnite will make it available to the broader player-base, but it has got many people excited for the possibilities. Custom games would offer the chance to create Fortnite tournaments as well as friendly games within specific online communities. (Epic Games). What is custom matchmaking? Custom matchmaking offers a way for players to host their own private games to ensure that they can play a game within a wider community, instead of just the three friend restriction that is in place for squad matches. Advertisement. Advertisement.
I think we can both agree that it’s helpful to know what your customers think about you. Those insights are valuable – they can help you improve your existing business and find new avenues for growth.
But in order to actually understand what your customers think – you need to actually . And that’s where customer feedback surveys come in handy. Customer feedback surveys let you gather information about a specific goal. They could be something simple like the one question , or they could be more detailed and focused on a specific product or service that you offer.
In this post, we’re going to cover everything related to customer feedback surveys. We’ll start with a couple of tools you can use to actually send surveys to your customers. Then, we’ll get into some best practices for crafting better surveys.
And finally, we’ll end with an email template you can use when sending out customer feedback surveys via email. 2 Helpful Tools to Build And Deliver Customer Feedback Surveys There’s a massive industry built on helping you deliver customer feedback surveys to your customers. Rather than listing out a huge number of services, we’re going to suggest just two based on personal experience. 1. Survey Monkey – A Flexible, General-Purpose Survey Tool For a general-purpose customer feedback survey tool, is one of the best options because it gives you full control over how you structure your surveys.
You can either choose from one of their many pre-made customer feedback survey templates or build your own from scratch. Survey Monkey is flexible – you can mix-and-match question types on your surveys as needed. Then, you can analyze the results right from the Survey Monkey dashboard. With the Pro plan, you can even white-label your surveys for a more professional look.
Wootric – Great For Net Promoter Score Surveys If you’re specifically interested in discovering your Net Promoter Score (NPS), a measure of how likely customers are to recommend your product, is a survey-specific tool that makes it easy to send out NPS surveys. It’s easy to implement and analyze results for the Net Promoter Score survey, though not as flexible as Survey Monkey: 7 Customer Satisfaction Survey Best Practices It’s easy to send out customer feedback surveys.
But here’s what’s not necessarily easy: Sending out customer feedback surveys that actually get answered and provide valuable insights. In this section, I hope to help with that second part!
Here are some best practices to follow when sending out customer feedback surveys… 1. Have a Goal and Keep Questions Focused On It Here’s the sad truth: If you don’t have a plan for what you’re going to achieve with the results of a survey, you’re probably going to end up just wasting both your and your customers’ time. All the data in the world doesn’t matter if you don’t have a plan to use it. For that reason, you should only take the time to send out a customer feedback survey if you already have an idea of what you want to achieve with the survey.
Then, tailor every question on the survey toward reaching that goal. Every extraneous question makes it less likely that your customers actually take the time to fill out your survey. In this survey email from MailChimp, you can clearly see the goal that MailChimp’s agency team has for the survey: Improving their agency newsletter You can bet each of those three questions is focused on reaching that goal!
2. Start With Simple, Engaging Questions In his book, The Power of Survey Design (), Giuseppe Iarossi recommends that the first few questions in your survey be “easy, pleasant, and interesting.” The goal of this? To “build up confidence in the survey’s objective”. This might not matter as much for a short three question survey like the MailChimp example above. But it is important if you’re sending out lengthier surveys to your customers.
Essentially, you want your first questions to: • Make the survey-taker feel like they’re capable of providing valuable insights • Get the survey-taker to feel like those insights will actually be used for something worthwhile When you’re first getting started, ease into the survey with basic questions that are easy to answer and give the respondent a sense of the objective of your survey. While you should strive to keep these questions simple, don’t feel like you necessarily have to make them “yes or no” questions if the survey doesn’t warrant it.
3. Use Proper Sequencing and Group Questions Together Survey sequencing is the idea of grouping together questions in a survey into a logical progression. The idea is that, with proper sequencing, the survey naturally “builds” as the survey-taker continues answering questions.
Generally, you can use the funnel technique: • Start with broad general questions • Filter down to more specific questions If you’re covering multiple topics in the survey, make sure to ask all questions related to a topic before moving on to the next topic. Going back to Giuseppe’s work, he notes that “Illogical jumps or an abrupt change of topic should also be avoided because it will create confusion, and possibly frustrate the respondent and compromise the accuracy of the data.” The last thing you want to do is frustrate your respondents (that makes them hit the back button!) – so put time into making your surveys logically flow.
4. Don’t Stack The Deck With Leading or Loaded Questions As someone who likely works for the business you’re sending surveys about, you have natural biases that can seep into the way you construct your survey… if you let them. How you ask questions has a significant effect on the answers that you get ( we’ll share a neat illustration of this in the next section!) Survey Monkey provides a good example of a leading question in their .
Think about answering these two questions… • How short was Napoleon? • How would you describe Napoleon’s height?
Doesn’t the first question instantly bias your answer towards the shorter side of things? If you’re like most people – the answer is yes. Another common mistake is a loaded question, which is a question that forces the reader into either lying or avoiding the question.
Take another question from Survey Monkey’s post: • Where do you enjoy drinking beer? If the respondent doesn’t drink beer in the first place, there’s no way for them to answer the question honestly ( unless they abstain). 5. Use Both Closed and Open-Ended Questions Closed-ended questions are when the survey-taker checks a box to choose from a pre-selected set of options.
Think “yes or no” questions or “which of these apply to you?” type questions. On the other hand, open-ended questions let respondents key in their own text to give a more detailed, personalized answer. Both types of questions have their place.
Usually, you’ll use closed-ended questions for quantitative and demographic responses, whereas you’ll use open-ended questions for qualitative responses. Even if you’re focused on quantitative data, it’s still always a good idea to give customers some open-ended questions because they might provide valuable feedback you never even thought of! Or, sometimes your quantitative questions might not give customers room to answer how they want.
Take this customer satisfaction survey that I recently received from Agoda: I actually had a great experience with their human customer support. So I should mark Great, right? Wrong – because my overall experience was Not so good because their actual support policy made no sense. So I was happy with the customer support team, but unhappy with the customer support. How am I supposed to indicate that on a survey of entirely closed-ended questions? One open-ended question here would let me give them data that’s actually meaningful.
An Interesting Case Study on Open vs Closed-Ended Questions To further illustrate the importance of these two types of questions, consider this . In reference to the 2008 US election, the example question was: What one issue mattered most to you in deciding how you voted for president? When given a closed-ended question with 5 options, 58% of respondents cited the economy.
When given an open-ended question, though, only 35% of respondents cited the economy. Source: What’s even more interesting is that 43% of respondents “provided a response not listed in the closed-ended version of the question.” So – if you want honest responses from your customers – it pays to include open-ended questions.
They might even give you an answer you never considered! 6. Set Proper Expectations for Customer Response Rates Here’s the sad truth when it comes to sending out customer feedback surveys online: Most people won’t respond. , the average response rate for email surveys is 40%. And for general online surveys, it’s even lower at 30%. So, if you’re expecting to actually get a meaningful number of results – build that knowledge into the number of surveys that you send out.
7. Don’t Let It End With The Survey – Have a Plan for Following Up Customer feedback surveys are amazing because they let you get into the mind of your customers. That’s a powerful opportunity…if you’re willing to take advantage of it. For that reason, try not to let the survey be the last interaction ( when applicable). If a customer leaves an answer to a question about a negative experience they had, follow up with them and try to make things right!
For example, when we ran Net Promoter Score surveys at my previous company, we made a special effort to follow up with all of our detractors to try to turn them into promoters whenever possible. It didn’t always work – but it showed our customers that we actually cared about what they had to say and made them more likely to offer feedback in the future.
If you want to do this successfully, you need to assign someone with this responsibility before you start sending out surveys. Otherwise, it’s too easy to let responses slip through the cracks. A Customer Feedback Survey Email Template To Get You Started Because you should always tailor your customer feedback survey towards a specific goal, we can’t give you one specific template for your entire survey.
With that being said, we can give you a rough customer feedback survey template to follow for actually getting your customers to respond to your survey via email. Like , crafting a good feedback survey invitation email follows a bit of a template. Here’s what you’ll want to say in your email introduction: • Tell them why they’re being invited to the survey • Explain the purpose of the survey • Tell them how long the survey will take • Give them a clear link to the survey • Thank them in advance for taking the survey You can rearrange those points as needed to make things flow.
For example, this email from Tailor Brands does a great job of hitting all five points, though in a different order: • Why? The recipient is a “valued customer” • For what? “Making our services even better” • How long? “3 minutes” • Link? Big red “Let’s Begin!” button • Thanks?
“We appreciate your time! Thank you!” Bingo! All points covered. If you’re looking for a more classic survey template, you could go with something like: Dear [Customer Name], Based on your recent purchase of [PRODUCT OR SERVICE], we would love to gather your feedback to help improve our [GOAL].
Leaving your feedback should only take [X] minutes and we highly value each and every response. To begin the survey, all you need to do is click the link below: Thank you so much for your help – we appreciate your time.
And with that, you’re ready to get out there and start sending some customer feedback surveys!
best matchmaking surveys fortnite customer service number - Customer Feedback Surveys: Tools, Best Practices, Templates + More
Epic Games recently announced that it plans to make a load of , including reducing lobby waiting times and improving the game’s overall quality of life. However, one change in particular caused anger among some players – the introduction of skill-based matchmaking. Build me up buttercup. Check out the . During a recent ‘, Epic revealed it’s “working on changes to matchmaking that are aimed at creating matches with a more balanced distribution of skill” in Fortnite Battle Royale. Currently, Fortnite Battle Royale’s matchmaking is random, meaning high-level players can be put into a game with a complete newbie.
On the other hand, skill-based matchmaking would mean players are put in games with others of a similar ranking or skill level. Though this could level the playing field, some players expressed concern that skill-based matchmaking could make the game more competitive and less fun.
Skilled Based Matchmaking is a mistake. Please don’t ruin the best game that I’ve played in years, . I’m begging you. — 100T Nadeshot (@Nadeshot) Why have i seen nobody complain about this? Skill based match making would ruin fortnite! its a casual game keep it that way! every lobby with 100 dark Knights would not be my idea of fun! — Zeus (@Zeus_of_SnD) Good to see the Fortnite community so vocally AGAINST a possible Skill Based Matchmaking system being added.
Part of the fun with a giant 100 player FFA is that you don’t know if the next guy you run into will be a total noob or a God. I hope it isn’t implemented, personally. — Ali-A (@OMGitsAliA) Epic Games has now responded to fans via Twitter, saying it will take feedback over the proposed change “into careful consideration before taking any steps.” It’s not known whether this will mean the feature is scrapped or just altered. We heard you loud and clear concerning changes to matchmaking!
We’ll be sorting through all of the feedback we’ve been given and take it into careful consideration before taking any steps. — Fortnite (@FortniteGame) This isn’t the first time developers have received a mixed response from fans over the introduction of skill-based matchmaking, .
Epic Games has been contacted for a statement.
EPIC Fortnite custom matchmaking keys EXPLAINED: How do you get a custom match on PS4 and Xbox? Fortnite has seen custom matchmaking keys go live on PS4 and Xbox One over the weekend - but a lot of players are still in the dark about what they are and what they do. Epic Games has not formally announced the arrival of these keys via its usual channels, but it looks like custom matchmaking has at least entered its test phase on consoles.
Players are seeing the Matchmaking button appear in their games since last week's update. When accessed, this mode lets players set their own parameters in Fortnite Battle Royale games, giving them much more control over the sort of experiences they can have.
Though Fortnite Custom games are currently available to play publicly, it seems codes are being made to some players. It's likely that press, Twitch streamers and influencers are going to get keys before the general public, since Epic has not yet formally announced how they'll be distributed. The last time Epic Games opened up Custom Matchmaking in a big way was during the Dreamhack event in December 2017.
“The “Custom Matchmaking” button will be disabled at the end of the event and cannot be used outside of the event,” Epic Games wrote at the time. This could suggest we might even see another custom event drop soon - we'll keep you updated as we learn more.
“We will share more information on private matches and how you can use them in the new year," Epic continued at the time. “In the meantime, we know that you know there are lots of uses for private matches. Let us know how you would like to see private matches used.” As the name infers, Fortnite Custom Matches give players more control over the rules and options of the games they play - allowing them to alter rulesets and so on.
It also stops people being dropped into random lobbies, and gives them more power over who they play against. Battle Royale and Save the World update 3.51 went live last week on PS4, Xbox One, PC and iOS devices, when the custom matchmaking button started appearing.
This comes after Fortnite Battle Royale's next weekly challenges have leaked ahead of time, which will surely interest fans who are intent on filling up their Season 3 Battle Pass. Typically Epic Games release new challenges every Thursday, but for the last few weeks, dataminers have managed to get their hands on the intel early.
Once again, has revealed the upcoming Battle Pass challenges for Week 9 of Season 3. The same site that had previously revealed the week 7 and 8 challenges ahead of time. You can find the new Week 9 Challenges in the list below as well as the gallery.
• Deal damage to opponents structures (5000) • Search Chests in Haunted Hills (7) • Build Structures (250) • (3) • Follow the treasure map found in Moisty Mire (1) ( HARD) • Shotgun Eliminations (4) ( HARD) • Eliminate opponents in Lucky Landing (3) ( HARD) The only thing to note is that this week's challenges include the same 'Taco Shops' task that turned out to be false last week. It's possible that knowing their challenges are leaking ahead of time that Epic Games are performing an elaborate bait and switch, with the Taco Shop challenge acting as a sort of placeholder for another challenge that's being kept secret until the day of release.
You can read more about that . Related articles • • •
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